Job Opportunity

Engagement Manager

Posted on June 10, 2019

The Engagement Manager is responsible for providing client engagement leadership ensuring that we are exceeding meeting expectations and providing undeniable value to our clients while managing engagement economics.

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SUMMARY:

Customer Imperative is the market leader in B2B Customer Success strategy, transformation and operations services. We serve B2B SaaS and other technology companies across North America, helping them to define and scale customer success strategies that impact revenue.

We are searching for candidates to join our fast-growing team as an Engagement Manager. The Engagement Manager is responsible for providing client engagement leadership ensuring that we are exceeding meeting expectations and providing undeniable value to our clients while managing engagement economics.

This position also engages in the pre-sales process to ensure that our proposals align with our resources and providing final-approval to meet our standards.  We’re looking for an energetic, enthusiastic, team player who can wear multiple hats and contribute to the vision and growth of our company.

Responsibilities

  • Stakeholder management
  • Project planning and timeline development
  • Program governance planning and execution
  • Workshop and meeting facilitation
  • Risk / issue management
  • Data analysis using Excel and other tools
  • Research and best practice development for Customer Success
  • Account planning and strategy
  • Build and maintain client relationships
  • Opportunity identification

Qualifications

  • 3-5 years client delivery leadership experience
  • Strong interpersonal skills with a high degree of emotional intelligence
  • Strong presence with executives
  • Outstanding written and verbal communication
  • Highly organized, action-oriented and outcome-focused
  • PMI certification a plus
  • 4-year degree
  • Ability to travel 25-50%

WHO IS CUSTOMER IMPERATIVE:

Founded in 2017 in Charleston, SC, Customer Imperative partners exclusively with B2B SaaS software companies, either large or small, public or private. Our management consulting team has experience inside of publicly traded, private equity and venture-backed software companies across several functions including sales, marketing, customer success, client services, support and product management.

We believe that every company can grow faster with a customer-first approach.  Customer Imperative helps companies scale revenue by deploying customer success teams, processes and technology. With a deep focus on B2B SaaS, we serve CEOs, CROs, COOs and Customer Success leaders to help grow revenue faster while improving the customer experience. Companies that partner with Customer Imperative see immediate returns in revenue growth, customer retention and customer lifecycle management.

We stand for:

  • Being Genuine and Authentic
  • Acting with Customer Empathy
  • Thinking Strategically and Acting Pragmatically
  • Taking Personal Accountability
  • Prioritizing People First

PERKS & BENEFITS:

  • Learn about Software as a Service and the Customer Success function from industry leaders
  • Work from home flexibility
  • Opportunity to participate in a growth-stage business
  • Opportunity to expand your professional network

DISCLAIMER: The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the organization and the team member. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice.

Customer Imperative, LLC is an Equal Opportunity Employer

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