Anna is the Vice President of Customer Success Operations at Higher Logic. She is responsible for driving the efficiency and effectiveness of the Customer Success organization by defining customer success objectives, strategy, and repeatable processes at scale to enhance the overall customer experience. The Customer Success Organization includes the following functions: implementation, support, managed services, education services and customer success managers.
Prior to Higher Logic, Anna was at Ellucian for 10 years holding titles as the VP Enterprise Program Office and the VP of Professional Services Consulting. She also worked at Electronic Data Systems (EDS) for over 26 years across a number of positions across the customer lifecycle.
