With over 20 years of experience in the technology industry, Jay is a B2B SaaS executive with a deep focus on revenue growth, customer experience and driving customer success throughout organizations. Starting his career as a software engineer, Jay’s career has evolved through leadership positions in the most customer impacting functions: professional services, product management and customer success. Jay’s expertise is in managing and transforming all post-sale customer operations to grow revenue and deliver a differentiated customer experience.
As SVP of Customer Success for PeopleMatter, a VC-backed, B2B SaaS company with a successful exit to Snagajob, Jay built professional services, technical services, training, account management and customer success from the ground up. Prior to PeopleMatter, Jay was a director in both product management and professional services organizations at Blackbaud, an $850MM B2B SaaS company focused on powering social good. Jay’s focus at Customer Imperative is on developing the team to deliver highly impactful revenue growth and customer experience outcomes for world-class clients. Jay is a thought leader in the customer success industry and believes that every company can grow revenue faster with a customer-first approach.