Jeff Breunsbach

Director of Accounts
Jeff serves as Customer Imperative’s Director of Accounts, overseeing business operations and ensuring the delivery and quality of all client engagements. Since joining the company in 2018 Jeff has worked with numerous B2B SaaS clients to drive revenue growth through customer success strategy and execution.

Prior to joining Customer Imperative Jeff was an Account Director at Levelwing, a premier digital marketing agency based in Charleston, SC. There he oversaw delivery of services for a number of the most notable and recognizable enterprise B2B and B2C brands in the world.

Outside of work, Jeff loves spending time with his wife and their cockapoo, Toby. He is an avid golfer and athlete, and enjoys staying abreast of current business and financial news topics.

Jeff believes that great communication, standardization and process consistency lead to high customer engagement, satisfaction, loyalty, retention and growth. He has built and deployed frameworks and toolkits that allow our clients to realize these benefits, most notably, the SaaS Services Project Manager Toolkit.

Jeff is a graduate and active alumnus of the College of Charleston in Charleston, SC where he currently resides.
College of Charleston
Beatty School of Business

BS in Business Administration
Concentration in Finance

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Posts by Jeff Breunsbach
SPOTLIGHT: CS Operations with Anna Hill from HigherLogic
We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›
Salesforce Technical Consultant & Administrator
Given our position in the customer success market, we find the need to utilize Salesforce in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management. Learn More ›
Engagement Manager
The Engagement Manager is responsible for providing client engagement leadership ensuring that we are exceeding meeting expectations and providing undeniable value to our clients while managing engagement economics. Learn More ›
Is Your Customer Segmentation Too Basic?
Most B2B SaaS companies know that not all customers are the same. The concept of segmenting customers, and building an account coverage model based on these segments, is not a new idea. Learn More ›
Stop Chasing the Net Promoter Score
NPS’s high response rates and open-ended feedback mechanism allow customers to cut straight to the heart of their pleasure or disdain. Learn More ›
Customer Success as a Culture
Customer success is no longer just a department. It’s the basis of an organization’s operational execution and culture. Learn More ›
Enhance Your Customer Relationships
SaaS offerings might be live in the cloud, but your relationships with customers don’t. Learn More ›
The Makings of a Great Customer Success Email
While there is still some level of automation involved, the combination of automation and personalization is a scalable way to engage with customers. Learn More ›

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