Jeff Breunsbach

Director of Accounts
Jeff serves as Customer Imperative’s Director of Accounts, overseeing business operations and ensuring the delivery and quality of all client engagements. Since joining the company in 2018 Jeff has worked with numerous B2B SaaS clients to drive revenue growth through customer success strategy and execution.

Prior to joining Customer Imperative Jeff was an Account Director at Levelwing, a premier digital marketing agency based in Charleston, SC. There he oversaw delivery of services for a number of the most notable and recognizable enterprise B2B and B2C brands in the world.

Outside of work, Jeff loves spending time with his wife and their cockapoo, Toby. He is an avid golfer and athlete, and enjoys staying abreast of current business and financial news topics.

Jeff believes that great communication, standardization and process consistency lead to high customer engagement, satisfaction, loyalty, retention and growth. He has built and deployed frameworks and toolkits that allow our clients to realize these benefits, most notably, the SaaS Services Project Manager Toolkit.

Jeff is a graduate and active alumnus of the College of Charleston in Charleston, SC where he currently resides.
Credentials
College of Charleston
Beatty School of Business

BS in Business Administration
Concentration in Finance

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Posts by Jeff Breunsbach
Scaling customer success: how a RACI matrix can take you from chaos to seamless coordination
There’s an old saying that “a camel is a horse made by a committee,” suggesting that teams make a mess of things that individuals could handle just fine. Learn More ›
Danielle Weinblatt, Entelo
In episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us her expertise on CSM responsibilities, compensation, and approaches to blending CSMs and account managers. Learn More ›
Lisa Pratt, Kronos
Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and helped lead Kronos through a massive transformation in relation to their business model. Learn More ›
Carlos Quezada, Aruba Networks
Carlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's nailed the change management aspects of the role - often the hardest part of the job! Anyone looking to drive transformational change within their organization can […] Learn More ›
Dave Blake, ClientSuccess
Dave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Success, a customer-centric platform for B2B SaaS and software companies.  Learn More ›
Lincoln Murphy, sixteenventures.com
Lincoln Murphy is one of the most prolific writers, speakers and consultants on customer-centric growth. Since the mid 2000s he has been evangelizing the virtues and imperatives of prioritizing customer success in subscription-based and SaaS companies. Learn More ›
Director of Content
Given our position as an emerging firm in the customer success market, we are investing in our sales and marketing teams in an effort to accelerate our growth. The Director of Content is integral to our growth plans. Learn More ›
Business Development Representative
Given our position as an emerging firm in the customer success market, we are investing in our sales team in an effort to accelerate our growth. Learn More ›
Are You Practicing Your Company’s Core Values?
Ben Bunting, Manager of ConnectWise Control Sales, talks about three ways organizations can ensure their core values are active within their company culture. Learn More ›
Customer Imperative adds Sheryl Hawk, VP of Customer Success at Agari, to Board of Advisors
Sheryl will provide her expertise as Customer Imperative scales the organization. Learn More ›
SPOTLIGHT: CS Operations with Anna Hill from HigherLogic
We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›
Gainsight Technical Consultant & Administrator
Given our position in the customer success market, we’ve partnered with Gainsight in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management, powered by Gainsight. Learn More ›

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