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  • “It didn’t work for us”

“It didn’t work for us”

By Jay Nathan|2019-01-23T10:53:43+00:00January 23rd, 2019|B2B SaaS, Customer Success|

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  • Top 5 Customer Imperatives for 2019

Top 5 Customer Imperatives for 2019

By Jason Conrad|2019-01-21T17:09:02+00:00January 21st, 2019|B2B SaaS, Customer Retention, Customer Success, Customer Value|

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  • NPS Feedback Loop

    NPS as a Process

NPS as a Process

By Jay Nathan|2019-01-21T15:14:44+00:00January 21st, 2019|B2B SaaS, Customer Retention, Customer Success|

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  • Operational Execution and Culture

    Customer Success as a Culture

Customer Success as a Culture

By Jeff Breunsbach|2018-11-06T13:34:22+00:00November 6th, 2018|B2B SaaS, Customer Success|

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  • Enhance Your Customer Relationships

    Enhance Your Customer Relationships

Enhance Your Customer Relationships

By Jeff Breunsbach|2018-10-07T21:39:30+00:00October 5th, 2018|B2B SaaS, Operations, Partner Success|

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 0
  • Owning the Number

Owning the Number

By Jay Nathan|2018-10-07T17:06:17+00:00September 6th, 2018|B2B SaaS, Customer Success, Sales|

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 3
  • Channel Partner Success

Channel Partner Success

By Jay Nathan|2018-10-07T16:48:59+00:00August 24th, 2018|B2B SaaS, Customer Success, Partner Success|

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  • Personalize Your Interactions

    The Makings of a Great Customer Success Email

The Makings of a Great Customer Success Email

By Jeff Breunsbach|2018-10-07T22:11:02+00:00August 20th, 2018|B2B SaaS, Customer Expansion, Customer Onboarding, Customer Success|

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  • Let's Talk About Upsell

    Should CSMs Own Cross Selling?

Should CSMs Own Cross Selling?

By Jay Nathan|2018-10-07T22:15:47+00:00August 13th, 2018|B2B SaaS, Customer Expansion, Customer Success, Operations, Sales|

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CUSTOMER IMPERATIVE BLOG

Welcome to the Customer Imperative blog where we share ideas and best practices to power your customer success strategies. We're focused on B2B SaaS because it's what we know and love.

 
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RECENTLY PUBLISHED

  • “It didn’t work for us”
  • Top 5 Customer Imperatives for 2019
  • NPS as a Process
  • Customer Success as a Culture

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B2B SaaS (17) Change Management (1) Customer Adoption (1) Customer Churn (3) Customer Expansion (4) Customer Experience (3) Customer Lifecycle (1) Customer Onboarding (3) Customer Relationship (1) Customer Segmentation (1) Customer Success (23) Customer Value (1) Metrics (3) NPS (1) Operations (8) Partners (1) Product Fit (1) Sales (4)

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Recently Published

  • “It didn’t work for us”
  • Top 5 Customer Imperatives for 2019
  • NPS as a Process
  • Customer Success as a Culture
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