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  • Customer success equals growth

    SaaS Growth = New Business + Upsell + Renewal

SaaS Growth = New Business + Upsell + Renewal

By Jay Nathan|2018-10-07T22:31:11+00:00August 13th, 2018|B2B SaaS, Customer Success|

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  • What we learned from 40 B2B SaaS executives

What we learned from 40 B2B SaaS executives

By Jay Nathan|2018-10-07T16:36:59+00:00July 31st, 2018|B2B SaaS, Churn, Customer Retention, Customer Segmentation, Customer Success|

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  • Customer Success Alignment to SaaS Metrics

Customer Success Alignment to SaaS Metrics

By Jay Nathan|2018-10-07T16:57:58+00:00July 20th, 2018|B2B SaaS, Operations|

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  • We like you too

    In-App NPS: Good idea or bad? (spoiler alert: it’s bad)

In-App NPS: Good idea or bad? (spoiler alert: it’s bad)

By Jay Nathan|2018-10-07T22:33:20+00:00June 19th, 2017|B2B SaaS|

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  • Why aren’t you letting CSMs design the customer journey?

Why aren’t you letting CSMs design the customer journey?

By Jay Nathan|2018-10-07T16:59:04+00:00May 2nd, 2017|B2B SaaS, Operations|

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Three Killer Cs

By Jay Nathan|2018-10-07T17:00:10+00:00April 11th, 2017|B2B SaaS, Customer Success, Operations|

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  • Paid for Performance

Paid for Performance

By Jay Nathan|2018-10-07T17:00:50+00:00April 5th, 2017|B2B SaaS, Customer Success, Operations, Sales|

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CUSTOMER IMPERATIVE BLOG

Welcome to the Customer Imperative blog where we share ideas and best practices to power your customer success strategies. We're focused on B2B SaaS because it's what we know and love.

 
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  • “It didn’t work for us”
  • Top 5 Customer Imperatives for 2019
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Recently Published

  • “It didn’t work for us”
  • Top 5 Customer Imperatives for 2019
  • NPS as a Process
  • Customer Success as a Culture
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