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Journal

Category: Customer Success

Customer Success
Make a year's worth of progress in weeks
See if the 90 Day CS Accelerator is right for your growing SaaS company Learn More ›
By Jeff Breunsbach
Customer Growth
Who Should Own Renewals and Upsells: Sales or Customer Success Managers?
Boaz S. Maor and Jay Nathan explore one of the most common topics in customer success forums, conference, blogs and management meetings. Learn More ›
By Jay Nathan
Customer Success
Revisiting the 2019 KeyBanc Capital Markets SaaS Survey Results
KeyBanc released its 10th annual SaaS survey which was conducted in 2019 to provide useful operational and financial benchmarking data to executives and investors in SaaS companies. Learn More ›
By Jeff Breunsbach
Customer Success
I'm often asked if CS is a derivative of sales or support...
The answer is neither. Learn More ›
By Jay Nathan
Customer Success
Are your CS efforts trending alongside your growth?
“If you don’t know where you’re going, you might wind up someplace else.” —Yogi Berra Learn More ›
By Willow Moellering
B2B SaaS
Customer Success Isn’t an Add-On. Start Early to Win Later.
Using the proprietary Scale Studio dataset of hundreds of SaaS startups, we’ll look at the metrics that venture investors use to link your company’s valuation to success in Customer Success -- then dive into the tactics for adapting your CS program to your company’s high-touch or low-touch sales model. Learn More ›
By Jay Nathan
B2B SaaS
40 SaaS Companies, 80 Customer Success pros, one room; What I learned
...the discourse has shifted toward execution and operations: building process and transforming organizations to capitalize on customer-centric growth opportunities. Learn More ›
By Jay Nathan
B2B SaaS
Always Bring Value
Our guest author, Damien Howley, (VP, Customer Success for Passport) shares with us the value-relationship matrix that he brings to his customer success teams. This concept has led to rapid net retention growth and keeps his team focused on "Always Bringing Value" to the customer. Learn More ›
By Jay Nathan
B2B SaaS
The Groove of Revenue Health Forecasting
Creating the ability to consistently deliver revenue health will improve the predictability and cross-functional strategy of your business. The challenge is setting aside the time to do so. Learn More ›
By Jason Conrad
B2B SaaS
Why SaaS growth is about more than new logos
Opportunities exist outside of new logo sales to impact revenue growth specifically through upsell and renewal execution within the customer base. Learn More ›
By Jay Nathan
B2B SaaS
Customer Imperative adds Sheryl Hawk, VP of Customer Success at Agari, to Board of Advisors
Sheryl will provide her expertise as Customer Imperative scales the organization. Learn More ›
By Jeff Breunsbach
Customer Success
Creating Board Slides: A Guide for Customer Success Leaders
Building content for board meetings becomes a grind month over month, quarter over quarter. We take a dive into key themes that customer success leaders should consider when presenting to the board of directors. Learn More ›
By Willow Moellering
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