90-Day Customer Success
Accelerator
Make a year's worth of progress in weeks with our proven customer success strategies.
- Prioritize customers
- Clarify roles
- Map the customer journey
- Deploy red account playbooks
- Analyze customer health
Not quite ready? Let us show your team the 5 Behaviors of Customer-Centric Companies.
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“CS Accelerator set the foundation for customer success and has made a measurable impact on our company's revenue goals.”
Carrie Gregg
General Manager, Giving Brands
90-Day
Accelerator
3x
alignment workshops
Weekly
tactical meetings
Monthly
progress reports & key insights
+
Slack Group
exclusive with Customer Imperative team
WHAT YOU GET
A proven methodology that helps you move faster.
Readiness. Playbooks. Analytics.
SegmentationOrganize customers into tiers
Roles Matrix
Clarify responsibilities between Sales, CS and Support
Customer Journey MapDocument the end-to-end lifecycle of a customer
Customer Health Scorecard
Assess the health of your customer / revenue base
CRM RecommendationsIdentify where to track customer data
Customer-centric Training
Review the key behaviors of customer success focused companies
Joint Success Plan Playbook
Train the team to be more strategic with top customers
Renewal & Health Dashboard
Create visibility into the health of upcoming renewals
Red Account Playbook
Train the team to handle common customer risks
“Working with the Customer Imperative team helped me move faster and show results as a new customer success leader.”
KayMarie Hodge
Director of Ministry Success
Make a year of progress
in just one quarter
90 DAYS
$5,500/month
paid monthly
Let's Talk ›