Given our position in the customer success market, we’ve partnered with Gainsight in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management, powered by Gainsight.
Customer Imperative is the market leader in B2B Customer Success strategy, transformation and operations services. We serve B2B SaaS and other technology companies across North America, helping them to define and scale customer success strategies that impact revenue.
Customer Imperative is searching for candidates to join our fast-growing team as a Gainsight Administrator. Given our position in the customer success market, we’ve partnered with Gainsight in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management, powered by Gainsight. Gainsight is the leading customer success platform and deployed by many of the world’s largest brands.
This candidate will have the ability to work directly with our clients to handle administrative duties, enhance the strategy and business logic and ultimately play a part in ongoing CS operations. We’re generally working with growth-stage B2B SaaS organizations who are within the venture capital or private equity funding stages.
Consulting & Implementation
Data & Business Logic
Ongoing CS Operations
KNOWLEDGE, SKILLS & ABILITIES:
PERKS & BENEFITS:
WHO IS CUSTOMER IMPERATIVE:
Founded in 2017 in Charleston, SC, Customer Imperative partners exclusively with B2B SaaS software companies, either large or small, public or private. Our management consulting team has experience inside of publicly traded, private equity and venture-backed software companies across several functions including sales, marketing, customer success, client services, support and product management.
We believe that every company can grow faster with a customer-first approach. Customer Imperative helps companies scale revenue by deploying customer success teams, processes and technology. With a deep focus on B2B SaaS, we serve CEOs, CROs, COOs and Customer Success leaders to help grow revenue faster while improving the customer experience. Companies that partner with Customer Imperative see immediate returns in revenue growth, customer retention and customer lifecycle management.
We stand for:
The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the organization and the team member. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice.
Customer Imperative, LLC is an Equal Opportunity Employer