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Growing and Scaling Customer Success

By Jay Nathan
 / Published July 7, 2019

Designing and implementing customer success for B2B SaaS.

A couple of weeks ago, we had the opportunity to present to a number of B2B SaaS organizations around "Building Customer Success for Growth and Scale". This was a terrific opportunity for us to outline several key tenets of building a successful customer success function within your organization and have an open dialogue with a number of organizations who were curious.

We've since had a number of requests asking for the slides, so we decided to turn it loose.

Feel free to download it here (Google Docs link).

High touch customer success
Low touch customer success
About the Author

Jay’s focus at Customer Imperative is on developing the team to deliver highly impactful revenue growth and customer experience outcomes for world-class clients as a thought leader in the customer success industry. See full bio ›

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