Designing and implementing customer success for B2B SaaS.
A couple of weeks ago, we had the opportunity to present to a number of B2B SaaS organizations around "Building Customer Success for Growth and Scale". This was a terrific opportunity for us to outline several key tenets of building a successful customer success function within your organization and have an open dialogue with a number of organizations who were curious.
We've since had a number of requests asking for the slides, so we decided to turn it loose.
Feel free to download it here (Google Docs link).