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Growing and Scaling Customer Success

By Jay Nathan

Designing and implementing customer success for B2B SaaS.

A couple of weeks ago, we had the opportunity to present to a number of B2B SaaS organizations around "Building Customer Success for Growth and Scale". This was a terrific opportunity for us to outline several key tenets of building a successful customer success function within your organization and have an open dialogue with a number of organizations who were curious.

We've since had a number of requests asking for the slides, so we decided to turn it loose.

Feel free to download it here (Google Docs link).

High touch customer success
Low touch customer success
Published July 7, 2019
About the Author

I've spent my career working in technology companies to build customer-centric teams, processes and technology platforms. In 2017, I founded Customer Imperative, a consulting firm that helps fast-growing B2B SaaS companies improve renewals, increase expansion sales and scale customer engagement. See full bio ›

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