Journal

Why SaaS growth is about more than new logos
Opportunities exist outside of new logo sales to impact revenue growth specifically through upsell and renewal execution within the customer base. Learn More ›
Customer Imperative adds Sheryl Hawk, VP of Customer Success at Agari, to Board of Advisors
Sheryl will provide her expertise as Customer Imperative scales the organization. Learn More ›
Growing and Scaling Customer Success
Designing and implementing customer success for B2B SaaS. Learn More ›
Creating Board Slides: A Guide for Customer Success Leaders
Building content for board meetings becomes a grind month over month, quarter over quarter. We take a dive into key themes that customer success leaders should consider when presenting to the board of directors. Learn More ›
SPOTLIGHT: CS Operations with Anna Hill from HigherLogic
We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›
Go on the offense to better serve your customers
Establishing an offensive posture toward customers is the very essence of customer success, and it goes well beyond customer service which is typically reactive in nature. Learn More ›
Gainsight Technical Consultant & Administrator
Given our position in the customer success market, we’ve partnered with Gainsight in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management, powered by Gainsight. Learn More ›
Salesforce Technical Consultant & Administrator
Given our position in the customer success market, we find the need to utilize Salesforce in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management. Learn More ›
Engagement Manager
The Engagement Manager is responsible for providing client engagement leadership ensuring that we are exceeding meeting expectations and providing undeniable value to our clients while managing engagement economics. Learn More ›
Manage Your Customer Lifecycle at Scale
Drive customer success and growth strategy through AI, analytics and automation. Learn More ›
Is Your Customer Segmentation Too Basic?
Most B2B SaaS companies know that not all customers are the same. The concept of segmenting customers, and building an account coverage model based on these segments, is not a new idea. Learn More ›
Where Should Customer Success Live? And Who Owns the Number?
For our initial webinar we wanted to discuss a widely debated topic – “Where should customer success live? And who should own the ARR number?”. Learn More ›
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