Journal

Gainsight Technical Consultant & Administrator
Given our position in the customer success market, we’ve partnered with Gainsight in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management, powered by Gainsight. Learn More ›
Salesforce Technical Consultant & Administrator
Given our position in the customer success market, we find the need to utilize Salesforce in an effort to help our clients improve revenue growth, customer retention and customer lifecycle management. Learn More ›
Engagement Manager
The Engagement Manager is responsible for providing client engagement leadership ensuring that we are exceeding meeting expectations and providing undeniable value to our clients while managing engagement economics. Learn More ›
Manage Your Customer Lifecycle at Scale
Drive customer success and growth strategy through AI, analytics and automation. Learn More ›
Is Your Customer Segmentation Too Basic?
Most B2B SaaS companies know that not all customers are the same. The concept of segmenting customers, and building an account coverage model based on these segments, is not a new idea. Learn More ›
Where Should Customer Success Live? And Who Owns the Number?
For our initial webinar we wanted to discuss a widely debated topic – “Where should customer success live? And who should own the ARR number?”. Learn More ›
Stop Chasing the Net Promoter Score
NPS’s high response rates and open-ended feedback mechanism allow customers to cut straight to the heart of their pleasure or disdain. Learn More ›
Maybe you should blow up customer success and start over
Customer success begins with a recognition that customer retention and growth is critically important to a SaaS business. Learn More ›
Top 5 Customer Imperatives for 2019
Successful SaaS businesses are quickly realizing that customer success is not just a department, but is better positioned as a cross-functional discipline. Learn More ›
Can an NPS overhaul get higher response rates?
Do you ever open a survey, only to find a huge set of questions and immediately close it? You’re not alone. Learn More ›
Customer Success as a Culture
Customer success is no longer just a department. It’s the basis of an organization’s operational execution and culture. Learn More ›
Enhance Your Customer Relationships
SaaS offerings might be live in the cloud, but your relationships with customers don’t. Learn More ›

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We consult exclusively with B2B software companies of any size, specializing in defining and implementing revenue growth strategies through customer success.
Early Stage
We are market ready. Customer success is next. 
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We need customer success to meet our growth goals.
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We need to evolve to next generation customer success.
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