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Journal

B2B SaaS
Are You Practicing Your Company’s Core Values?
Ben Bunting, Manager of ConnectWise Control Sales, talks about three ways organizations can ensure their core values are active within their company culture. Learn More ›
By Jeff Breunsbach
B2B SaaS
The Groove of Revenue Health Forecasting
Creating the ability to consistently deliver revenue health will improve the predictability and cross-functional strategy of your business. The challenge is setting aside the time to do so. Learn More ›
By Jason Conrad
B2B SaaS
Why SaaS growth is about more than new logos
Opportunities exist outside of new logo sales to impact revenue growth specifically through upsell and renewal execution within the customer base. Learn More ›
By Jay Nathan
B2B SaaS
Customer Imperative adds Sheryl Hawk, VP of Customer Success at Agari, to Board of Advisors
Sheryl will provide her expertise as Customer Imperative scales the organization. Learn More ›
By Jeff Breunsbach
B2B SaaS
Growing and Scaling Customer Success
Designing and implementing customer success for B2B SaaS. Learn More ›
By Jay Nathan
Customer Success
Creating Board Slides: A Guide for Customer Success Leaders
Building content for board meetings becomes a grind month over month, quarter over quarter. We take a dive into key themes that customer success leaders should consider when presenting to the board of directors. Learn More ›
By Willow Moellering
Customer Experience
SPOTLIGHT: CS Operations with Anna Hill from HigherLogic
We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›
By Jeff Breunsbach
Customer Experience
Go on the offense to better serve your customers
Establishing an offensive posture toward customers is the very essence of customer success, and it goes well beyond customer service which is typically reactive in nature. Learn More ›
By Jay Nathan
Automation
Manage Your Customer Lifecycle at Scale
Drive customer success and growth strategy through AI, analytics and automation. Learn More ›
By Jason Conrad
Customer Growth
Is Your Customer Segmentation Too Basic?
Most B2B SaaS companies know that not all customers are the same. The concept of segmenting customers, and building an account coverage model based on these segments, is not a new idea. Learn More ›
By Jeff Breunsbach
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