In this episode, Jeff and Katie talk through how Monster has had to leverage customer success technology to deploy against their customer journey. She has worked cross-functionally to implement the tool, data and processes to help her customer success team manage their books of business effectively. 

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Big shout out to Katie and the Monster team!
Monster: http://www.monster.com
Lauren: https://www.linkedin.com/in/katie-yagodnik-b3997b/