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Tag: Customer Success

Customer Success

Revisiting the 2019 KeyBanc Capital Markets SaaS Survey Results

KeyBanc released its 10th annual SaaS survey which was conducted in 2019 to provide useful operational and financial benchmarking data to executives and investors in SaaS companies. Learn More ›

By Jeff Breunsbach

Customer Success

I'm often asked if CS is a derivative of sales or support...

The answer is neither. Learn More ›

By Jay Nathan

Customer Retention

Grow Faster with a Customer-First Approach

Customer Success teams are looking to harness data to produce insights they can act against to reduce customer churn and increase satisfaction and upselling opportunities. Learn More ›

By Jay Nathan

Carrie Gregg, Ministry Brands

Welcome back! This episode Jeff sat down with Carrie Gregg from Ministry Brands, a family of software companies across North America, serving more than 115,000 churches and faith-based organizations thrive in a digital world. She dives into how she built Customer Success at Ministry Brands from the ground-up. A success story you don’t want to […] Learn More ›

By Jeff Breunsbach

Customer Success

Are your CS efforts trending alongside your growth?

“If you don’t know where you’re going, you might wind up someplace else.” —Yogi Berra Learn More ›

By Willow Moellering

Danielle Weinblatt, Entelo

In episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us her expertise on CSM responsibilities, compensation, and approaches to blending CSMs and account managers. Learn More ›

By Jeff Breunsbach

Customer Success Isn’t an Add-On. Start Early to Win Later.

Using the proprietary Scale Studio dataset of hundreds of SaaS startups, we’ll look at the metrics that venture investors use to link your company’s valuation to success in Customer Success -- then dive into the tactics for adapting your CS program to your company’s high-touch or low-touch sales model. Learn More ›

By Jay Nathan

Lincoln Murphy, sixteenventures.com

Lincoln Murphy is one of the most prolific writers, speakers and consultants on customer-centric growth. Since the mid 2000s he has been evangelizing the virtues and imperatives of prioritizing customer success in subscription-based and SaaS companies. Learn More ›

By Jeff Breunsbach

The Groove of Revenue Health Forecasting

Creating the ability to consistently deliver revenue health will improve the predictability and cross-functional strategy of your business. The challenge is setting aside the time to do so. Learn More ›

By Jason Conrad

Customer Imperative adds Sheryl Hawk, VP of Customer Success at Agari, to Board of Advisors

Sheryl will provide her expertise as Customer Imperative scales the organization. Learn More ›

By Jeff Breunsbach

Customer Experience

Stop Chasing the Net Promoter Score

NPS’s high response rates and open-ended feedback mechanism allow customers to cut straight to the heart of their pleasure or disdain. Learn More ›

By Jeff Breunsbach

Maybe you should blow up customer success and start over

Customer success begins with a recognition that customer retention and growth is critically important to a SaaS business. Learn More ›

By Jay Nathan

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