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Journal

Tag: Metrics

Customer Retention
Grow Faster with a Customer-First Approach
Customer Success teams are looking to harness data to produce insights they can act against to reduce customer churn and increase satisfaction and upselling opportunities. Learn More ›
By Jay Nathan
Customer Experience
Measuring B2B CX in SaaS: What are the metrics that matter?
According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. Learn More ›
By Jay Nathan
Customer Success
Creating Board Slides: A Guide for Customer Success Leaders
Building content for board meetings becomes a grind month over month, quarter over quarter. We take a dive into key themes that customer success leaders should consider when presenting to the board of directors. Learn More ›
By Willow Moellering
Customer Experience
SPOTLIGHT: CS Operations with Anna Hill from HigherLogic
We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›
By Jeff Breunsbach
Customer Experience
Stop Chasing the Net Promoter Score
NPS’s high response rates and open-ended feedback mechanism allow customers to cut straight to the heart of their pleasure or disdain. Learn More ›
By Jeff Breunsbach
B2B SaaS
Customer Success Alignment to SaaS Metrics
We're firm believers that Customer Success teams should play a role in driving these metrics. Learn More ›
By Jay Nathan
Customer Success
The Virtuous Cycle of SaaS Customer Success
I think of a SaaS company as a contiguous system of interdependent functions. Learn More ›
By Jay Nathan

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