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Operations
B2B SaaS
Customer Success as a Culture
Customer success is no longer just a department. It’s the basis of an organization’s operational execution and culture.
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By Jeff Breunsbach
B2B SaaS
Owning the Number
The drum beat is getting louder in the B2B SaaS world: Customer Success Management teams need to align themselves with revenue.
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By Jay Nathan
B2B SaaS
Customer Success through Channel Partners
A comprehensive “partner success” strategy can help overcome challenges and significantly decrease the failure rate of reseller alliances.
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By Jay Nathan
B2B SaaS
Should CSMs Own Cross Selling?
So, if your cross sell opportunities involve selling into a new group within an existing customer or against a competitor’s new logo sales executive, consider having an AE handle the opportunity.
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By Jay Nathan
B2B SaaS
Customer Success Alignment to SaaS Metrics
We're firm believers that Customer Success teams should play a role in driving these metrics.
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By Jay Nathan
B2B SaaS
Three Killer Cs
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By Jay Nathan
B2B SaaS
What if customers only paid for performance?
In other words, if our product doesn’t produce measurable results, no cash changes hands.
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By Jay Nathan
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