Home2019-01-31T13:55:01-04:00

Customer Success:

The new SaaS growth engine

Services to help you grow and scale customer success, from analytics to strategy to execution.

Show Me How

Customer Success:

The new SaaS growth engine

Services to help you grow and scale customer success, from analytics and strategy to execution.

Show Me How

Methodology & Services

We provide strategic support to CEOs, CROs, COOs and Customer Success leaders to help you evolve faster:

  • Customer Lifecycle
    • Define the foundational components of your customer journey including segmentation, customer journey, and CX measurement
  • Customer Success Management
    • Identify the right mix of digital and human touch to help your customers achieve their desired outcomes with your products and services
  • Client Services
    • Rock-solid customer onboarding methodology and customer care are must-have components of a high growth SaaS company
  • Talent Strategy
    • Develop scorecards for each role which include the skills and behaviors required to operate a high-performance customer success organization

Approach

Discover

We meet with your team and gather data to gain a broad view of your market, strategy, customers, and structure.

Analyze

We segment your customers, capture their perspectives and review existing processes to pinpoint areas of opportunity.

Plan

We work with your team to establish goals and define roles, responsibilities, and customer engagement playbooks.

Implement

We work with your leaders to deploy and communicate changes to your organization, systems and processes.

Iterate

We help you monitor key metrics and adjust your programs to ensure that you are meeting your goals.

See Success Stories

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