Brad serves as a CS Platform Specialist, implementing strategic business practices and operations into customer-driven platforms. Brad works closely with our engagement managers and clients to enable and operationalize customer-facing teams. Brad’s knack for process automation allows for the platform to help increase efficiency.
Brad has spent the majority of his career in Customer Success serving various customer-facing and coordination roles. From customer service and implementation to project management and integrations, Brad has experience and exposure to various perspectives within Customer Success. That exposure has led him to shift his focus on technology and data to help customer success teams become more data-driven, proactive and high-performing. Brad recently helped the rollout and adoption of Gainsight within Wiley and has been key in helping operationalize the processes and procedures to produce the best overall outcomes for customers and Wiley alike.
