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Jason Conrad

Advisory Board Member
Jason Conrad is a senior product leader at Ultimate Software and is responsible for the creation and execution of the product strategy for Ultimate’s next generation HR offering and the mobile app used by millions of workers globally. In addition to product strategy, Jason is also responsible for market research, voice-of-customer, usage growth and customer retention strategies. Jason was previously a principal consultant with Customer Imperative, and before that, VP of Product and Marketing for Snagajob, the worlds largest marketplace for hourly work. In addition to product and marketing, Jason has led B2B software teams across every aspect of the customer lifecycle including pre-sales, professional services and account management. He started his career in management consulting at PwC after earning a degree in Information Sciences and Technology from The Pennsylvania State University.
Credentials
The Pennsylvania State University
BS Information Sciences & Technology

The Project Management Institute
PMP Certification

Silicon Valley Product Group
Product Development & Product Marketing

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Posts by Jason Conrad
B2B SaaS
3 Reasons to Invest in Customer Success Operations
Customer Success Operations (CSO) is a much newer invention, and it plays a vital role in ensuring that Customer Success (CS) is doing the right things and headed in the right direction. In short, CSO teams are responsible for building and executing those data-driven processes that keep customers coming back and turn them into promoters. Learn More ›
B2B SaaS
Why Its Time to Build a CS Ops Role - Q&A Part 2
Much like the evolution within the Sales team and the creation of “Sales Ops”, Customer Success is on a similar trajectory. It is becoming vitally important to drive successful outcomes for your customers (i.e. Customer Success) and it is even more critical to build out “Customer Success Operations”. Learn More ›
B2B SaaS
The Groove of Revenue Health Forecasting
Creating the ability to consistently deliver revenue health will improve the predictability and cross-functional strategy of your business. The challenge is setting aside the time to do so. Learn More ›
Automation
Manage Your Customer Lifecycle at Scale
Drive customer success and growth strategy through AI, analytics and automation. Learn More ›
Customer Experience
Top 5 Customer Imperatives for 2019
Successful SaaS businesses are quickly realizing that customer success is not just a department, but is better positioned as a cross-functional discipline. Learn More ›

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