Jason Conrad is an Associate Partner responsible for overseeing Customer Imperative’s strategic consulting business. Jason works closely with our consulting teams to ensure that our clients succeed at gaining, growing and retaining customers. His passion for customer-centricity allows him to guide our clients through an outside-in approach to customer success and customer journey design, leading to revenue growth and a differentiated customer experience. Our clients note that Jason’s breadth of experience helps him drive change across each functional area in the organization, resulting in more passionate teams engaged around a new blueprint for customer success.
Jason previously held positions at PwC and Comcast, where he focused on helping organizations, people and products through transformative changes. As he moved into growth-stage SaaS at PeopleMatter and Snag, Jason pointed his focus to driving revenue growth and customer outcomes. His experience across sales, marketing, product and customer success have allowed him to help our clients focus on customer-first experiences.
The Pennsylvania State University
BS Information Sciences & Technology
The Project Management Institute
Silicon Valley Product Group
Product Development & Product Marketing