Jeff Breunsbach - Customer Imperative - Page 3

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Jeff Breunsbach
Managing Partner

Jeff serves as Customer Imperative’s Director of Accounts, overseeing business operations and ensuring the delivery and quality of all client engagements. Since joining the company in 2018 Jeff has worked with numerous B2B SaaS clients to drive revenue growth through customer success strategy and execution. 

Prior to joining Customer Imperative Jeff was an Account Director at Levelwing, a premier digital marketing agency based in Charleston, SC. There he oversaw delivery of services for a number of the most notable and recognizable enterprise B2B and B2C brands in the world. 

Outside of work, Jeff loves spending time with his wife and their cockapoo, Toby. He is an avid golfer and athlete, and enjoys staying abreast of current business and financial news topics. 

Jeff believes that great communication, standardization and process consistency lead to high customer engagement, satisfaction, loyalty, retention and growth. He has built and deployed frameworks and toolkits that allow our clients to realize these benefits, most notably, the SaaS Services Project Manager Toolkit. 

Jeff is a graduate and active alumnus of the College of Charleston in Charleston, SC where he currently resides.

Credentials

College of Charleston
Beatty School of Business

BS in Business Administration
Concentration in Finance

Get in Touch

Posts by Jeff Breunsbach

Gail and Bruce Montgomery, ExperienceYES

Jay and Jeff sit down with Gail and Bruce Montgomery to talk through how Improvisation and art of Stand-Up Improv can be applied to business. --Big shout out to Gail and BruceGail: https://www.linkedin.com/in/gailmontgomery/Bruce: https://www.linkedin.com/in/bruce-montgomery-7773162/ --This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth […] Learn More ›

Stacie Ward, Red Canary

We discuss how she is building long-term relationships with her customers in order to stay solutions-focused and drive retention In her business. Learn More ›

Abby Hammer, ChurnZero

This episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockstar that marries product and customer success and lets us in on her best strategies for connecting the two. --Big shout out to Abby and ChurnZero: https://churnzero.net/Abby Hammer: https://www.linkedin.com/in/abbyhammer/ --This podcast is brought to you by Jay Nathan […] Learn More ›

Jennifer Kirkland, Conversica

Jay and Jeff are joined by Jennifer Kirkland, Vice President of Customer Success Operations and Professional Services at Conversica and an experienced leader in CS Ops, account management, and product management. Tune in to hear her talk about her approach to CS Ops and change management throughout an organization. --Big shout out to Jennifer and […] Learn More ›

Nalu Medeiros, foreUP Golf

Nalu Meideros, Director of Customer Success at foreUP joins Jeff and Jay in this episode. ForeUP is the first cloub-based point-of-sale software for the golf industry based in the Silicon Slopes (aka Lehi, Utah). He talks about the need for constant improvement in Customer Success, customer segmentation, hiring CSM’s, and more! Learn More ›

Cindy Zhou, LogRhythm

Jeff and Jay sit down with Cindy Zhou, Chief Marketing Officer at LogRhythm (Former CMO at Level Access), where their security intelligence and analytics platform enables organizations to detect, contain and neutralize cyber threats with threat lifecycle management. She’s a pioneer of a cross-functional approach to Customer Success and connecting every department, from product to […] Learn More ›

"What is CS" Webinar

On part two of our webinar series, you’ll hear from Customer Imperative’s very own CS Ops expert, Jeff Breunsbach. He’s worked with over 30 SaaS companies during his tenure at Customer Imperative’s and has a wealth of knowledge to share about what Customer Success means for SaaS organizations. Learn More ›

Marketing Jam Session w/ John Wood (3 Point LLC)

On today's episode we are bringing on John Wood for our first install of Jam Session's, where we connect with fellow CS consultants to dive Into topics surrounding customer success. For this episode we talk about the dynamics between marketing and customer success, how to navigate "current customer marketing" and approaches we've seen with our […] Learn More ›

Carrie Gregg, Ministry Brands

Welcome back! This episode Jeff sat down with Carrie Gregg from Ministry Brands, a family of software companies across North America, serving more than 115,000 churches and faith-based organizations thrive in a digital world. She dives into how she built Customer Success at Ministry Brands from the ground-up. A success story you don’t want to […] Learn More ›

CS Operations Webinar with Jason Conrad

Jason Conrad, product marketing and customer success expert, teams up with Cori Pearce, Marketing Director at ChurnZero to discuss all things Customer Success Operations. Jason lays out how Customer Success can drive revenue and how to ignite, structure, and grow CS Ops in your organization. Learn More ›

Dave Duke & Drew Kelley, MetaCX

For episode 6, Jeff and Jay sat down with Dave Duke and Drew Kelley of MetaCX, a company seeking to transform how businesses manage their customers and how customers manage their vendors. Dave Duke shares his view of the transformation of Customer Success operations, while Drew Kelley provides insight into how Customer Success plays out […] Learn More ›

Danielle Weinblatt, Entelo

In episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us her expertise on CSM responsibilities, compensation, and approaches to blending CSMs and account managers. Learn More ›

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