Kristi A. Faltorusso is a Customer Success and Digital Marketing leader with over 15 years of experience. As a passionate customer advocate, keen on evaluating business needs, Kristi builds and scales customer success teams focused on creative problem-solving to drive success for customers across the globe.
As the VP of Customer Success at BetterCloud, she oversees the Customer Success Management organization who are committed to guiding customers along their journey and delivering a delightful experience for over 2,000 customers with an emphasis on business outcomes.
Prior to joining BetterCloud, Kristi served as the Global Director of Enterprise Customer Success, at Sisense, where she supported and grew hundreds of Fortune 500 customers ensuring their successful adoption of Business Intelligence in their organizations. Kristi also served as the Vice President of Practice Development and Customer Success at BrightEdge, a SaaS company focused on Search Engine Optimization and Content Marketing. She partnered with her team to support Fortune 1000 clients in developing and growing their content programs while leveraging the BrightEdge technology.