NPS - Customer Imperative

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Tag: NPS

Structuring your NPS Program with Steve Bernstein

Why NPS must go beyond the survey. Tactical advice on gathering - and using - customer feedback with Steve Bernstein (Waypoint Group) and Jay Nathan. Learn More ›

By Jeff Breunsbach

Customer Experience

SPOTLIGHT: CS Operations with Anna Hill from HigherLogic

We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›

By Jeff Breunsbach

Customer Experience

Can an NPS overhaul get higher response rates?

Do you ever open a survey, only to find a huge set of questions and immediately close it? You’re not alone. Learn More ›

By Jay Nathan

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