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Journal

Tag: Sales

Sales
4 ways to align your customer success & sales teams
What are two departments that seem to always be at odds with one another in #b2bsaas companies with less than $50MM ARR? Learn More ›
By Jeff Breunsbach
Customer Experience
Go on the offense to better serve your customers
Establishing an offensive posture toward customers is the very essence of customer success, and it goes well beyond customer service which is typically reactive in nature. Learn More ›
By Jay Nathan
B2B SaaS
Owning the Number
The drum beat is getting louder in the B2B SaaS world: Customer Success Management teams need to align themselves with revenue.  Learn More ›
By Jay Nathan
B2B SaaS
Customer Success through Channel Partners
A comprehensive “partner success” strategy can help overcome challenges and significantly decrease the failure rate of reseller alliances. Learn More ›
By Jay Nathan
Customer Success
The Second Sale
The Second Sale begins immediately after the first sale is closed, and it’s a continuous flow of small wins. Learn More ›
By Jay Nathan
Customer Growth
Customer Success or Sales: Who owns SaaS Upsell, Cross Sell, and Renewal?
Who owns upsell? This is a classic question that every SaaS company must answer at one point or another. Learn More ›
By Jay Nathan

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