Journal

How many times… Learn More ›

There’s an old saying that “a camel is a horse made by a committee,” suggesting that teams make a mess of things that individuals could handle just fine. Learn More ›

Damien Howley, VP of Customer Success at Passport, brings forward his Commitment Scale, a tool he uses to keep his CSMs 100% accountable. Learn More ›

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. Learn More ›

We had a great Q&A session with Anna around the impact of customer success operations and hope that you might gain a better understanding of how this position can make an impact on revenue growth for your business. Learn More ›

Establishing an offensive posture toward customers is the very essence of customer success, and it goes well beyond customer service which is typically reactive in nature. Learn More ›

For our initial webinar we wanted to discuss a widely debated topic – “Where should customer success live? And who should own the ARR number?”. Learn More ›

NPS’s high response rates and open-ended feedback mechanism allow customers to cut straight to the heart of their pleasure or disdain. Learn More ›

Successful SaaS businesses are quickly realizing that customer success is not just a department, but is better positioned as a cross-functional discipline. Learn More ›

Do you ever open a survey, only to find a huge set of questions and immediately close it? You’re not alone. Learn More ›