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Jeff Breunsbach

Managing Partner
Jeff serves as Customer Imperative’s Director of Accounts, overseeing business operations and ensuring the delivery and quality of all client engagements. Since joining the company in 2018 Jeff has worked with numerous B2B SaaS clients to drive revenue growth through customer success strategy and execution.

Prior to joining Customer Imperative Jeff was an Account Director at Levelwing, a premier digital marketing agency based in Charleston, SC. There he oversaw delivery of services for a number of the most notable and recognizable enterprise B2B and B2C brands in the world.

Outside of work, Jeff loves spending time with his wife and their cockapoo, Toby. He is an avid golfer and athlete, and enjoys staying abreast of current business and financial news topics.

Jeff believes that great communication, standardization and process consistency lead to high customer engagement, satisfaction, loyalty, retention and growth. He has built and deployed frameworks and toolkits that allow our clients to realize these benefits, most notably, the SaaS Services Project Manager Toolkit.

Jeff is a graduate and active alumnus of the College of Charleston in Charleston, SC where he currently resides.
Credentials
College of Charleston
Beatty School of Business

BS in Business Administration
Concentration in Finance

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Posts by Jeff Breunsbach
CS Leadership Office Hours
CSM capacity and resource planning
If you'd like to join CS Leadership Office Hours please click here If you are looking for audio formats, subscribe to our Gain Grow Retain community podcast here RECAP Buckets of work to consider that ties to a customer - who are you assigning to do the work in each?  Commercial Business Domain Technical Relationship Consider […] Learn More ›
CS Leadership Office Hours
Leading indicators for churn
If you'd like to join CS Leadership Office Hours please click here If you are looking for audio formats, subscribe to our Gain Grow Retain community podcast here RECAP What are the leading Indicators of churn that you're looking to Identify?   Relationship breadth Relationship quality Engagement (product, community, content) Industry / Use Case Fit Business […] Learn More ›
CS Leadership Office Hours
Sales Transition and Collaboration tools between Product & Customer Success
This community of diverse customer success leaders continues to grow - this week was an amazing representation of over 150+ leaders on the call to share their insights. One big takeaway from Peter Lyon: Don't let your children cut your hair. Learn More ›
CS Leadership Office Hours
New Strategies, CS Platform, Renewals
This week we had over 140 Customer Success Leaders exploring topics such as new engagement strategies, timing for customer success platforms and upcoming renewals. Learn More ›
Customer Experience
Keep your CSMs 100% Accountable
Damien Howley, VP of Customer Success at Passport, brings forward his Commitment Scale, a tool he uses to keep his CSMs 100% accountable. Learn More ›
CS Leadership Office Hours
Changing metrics and strategies
With over 100+ leaders on the call the main topics to discuss were changing engagement strategies and how to adapt metrics for 2020 planning. Learn More ›
CS Leadership Office Hours
Contract flexibility options to discuss with your team
During Session 2 of CS Leadership Office Hours, the group opens up a new format to gather more opinions on contract flexibility during this pandemic. Learn More ›
Customer Success
Revisiting the 2019 KeyBanc Capital Markets SaaS Survey Results
KeyBanc released its 10th annual SaaS survey which was conducted in 2019 to provide useful operational and financial benchmarking data to executives and investors in SaaS companies. Learn More ›
CS Leadership Office Hours
Customer engagement during COVID
In Session 1 of our CS Leadership Office Hours, we had a panel talk through how to engage with both customers and employees during the COVID pandemic. Learn More ›
Podcast
Structuring your NPS Program with Steve Bernstein
Why NPS must go beyond the survey. Tactical advice on gathering - and using - customer feedback with Steve Bernstein (Waypoint Group) and Jay Nathan. Learn More ›
Podcast
Katie Yagodnik, Monster
In this episode, Jeff and Katie talk through how Monster has had to leverage customer success technology to deploy against their customer journey. She has worked cross-functionally to implement the tool, data and processes to help her customer success team manage their books of business effectively.  --Big shout out to Katie and the Monster team!Monster: […] Learn More ›
Podcast
Lauren Culbertson, LoopVOC
We talk through some key topics that link Voice of Customer programs to the larger business strategy. Learn More ›

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