Journal

Tag: Operations

Cindy Zhou, LogRhythm
Jeff and Jay sit down with Cindy Zhou, Chief Marketing Officer at LogRhythm (Former CMO at Level Access), where their security intelligence and analytics platform enables organizations to detect, contain and neutralize cyber threats with threat lifecycle management. She’s a pioneer of a cross-functional approach to Customer Success and connecting every department, from product to […] Learn More ›
CS Operations Webinar with Jason Conrad
Jason Conrad, product marketing and customer success expert, teams up with Cori Pearce, Marketing Director at ChurnZero to discuss all things Customer Success Operations. Jason lays out how Customer Success can drive revenue and how to ignite, structure, and grow CS Ops in your organization.  Learn More ›
Are your CS efforts trending alongside your growth?
“If you don’t know where you’re going, you might wind up someplace else.” —Yogi Berra Learn More ›
Scaling customer success: how a RACI matrix can take you from chaos to seamless coordination
There’s an old saying that “a camel is a horse made by a committee,” suggesting that teams make a mess of things that individuals could handle just fine. Learn More ›
3 Reasons to Invest in Customer Success Operations
Customer Success Operations (CSO) is a much newer invention, and it plays a vital role in ensuring that Customer Success (CS) is doing the right things and headed in the right direction. In short, CSO teams are responsible for building and executing those data-driven processes that keep customers coming back and turn them into promoters. Learn More ›
Lisa Pratt, Kronos
Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and helped lead Kronos through a massive transformation in relation to their business model. Learn More ›
Why Its Time to Build a CS Ops Role - Q&A Part 2
Much like the evolution within the Sales team and the creation of “Sales Ops”, Customer Success is on a similar trajectory. It is becoming vitally important to drive successful outcomes for your customers (i.e. Customer Success) and it is even more critical to build out “Customer Success Operations”. Learn More ›
Are You Practicing Your Company’s Core Values?
Ben Bunting, Manager of ConnectWise Control Sales, talks about three ways organizations can ensure their core values are active within their company culture. Learn More ›
Customer Imperative adds Sheryl Hawk, VP of Customer Success at Agari, to Board of Advisors
Sheryl will provide her expertise as Customer Imperative scales the organization. Learn More ›
Growing and Scaling Customer Success
Designing and implementing customer success for B2B SaaS. Learn More ›
Customer Success as a Culture
Customer success is no longer just a department. It’s the basis of an organization’s operational execution and culture. Learn More ›
Owning the Number
The drum beat is getting louder in the B2B SaaS world: Customer Success Management teams need to align themselves with revenue.  Learn More ›

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